FAQs

We want you to be delighted with your purchase. Here are a few common queries that new customers have raised:

We understand that from time to time you may wish to return a product to us. The following information will help you with regards to the items purchased.

Safe Care Equine:

You may return these within 28days and will receive a full refund if the original labels are on the product and they have not been used. If you have started to use a product and then feel it isn’t suitable, you can return it, but please note that we will not refund any product that has less than approximately 80% of the volume remaining.

We will refund the full costs of any item properly returned to us including the original delivery charges. Return postal charges however are non-refundable.

We are happy to offer you an exchange; however, you will need to pay the additional postage costs for the replacement item. These items will not be sent out until full postage costs have been received.

Equine Magnetix:

You may return items within 14days of the original purchase date. The item(s) must be returned in a saleable condition i.e. original product tags and in full retail packaging. If the returned item(s) are soiled or have been used, we will not offer a refund. Postage charges are non-refundable.

You are responsible for returning the item including postage and packaging costs and we strongly advise you use a tracked service as we cannot offer a refund if the item has not been received by EcoGreen Equestrian. You will be refunded for the price you have paid for the item. All postage and packaging costs are non-refundable.

We are happy to offer you an exchange however you will need to pay the additional postage costs for the replacement item. These items will not be sent out until full postage costs have been received.

Categories: Guarantee, Returns

In the incredibly rare instance of something not working or a product being faulty, please let us know immediately by calling free on 0800 130 3438. We will work with you to ensure you are happy and make sure you receive what you would like, exactly as it should be!

Category: Guarantee

We believe in our products, we really do! Unfortunately, we cannot guarantee the range as usage of each product varies from horse to horse. However, should you have any issues we are always happy to help and advise, please call us free on 0800 130 3438.

Category: Guarantee

Yes, we do! This is incredibly fun and a chance for a group of friends, grooms, colleagues to get together and try the products. The whole range of Safe Care products are available to buy on the day and we will accept cash or card payments. A limited number of Equine Magentix products will be available however if we have not got your size in stock we are happy to take orders & post these out for you. To book, please speak to Vicky Southern free on 0800 130 3438, message on social media or email us – you can find our details on the contact page.

Category: Demonstrations

Of course you can! We love to speak with our customers, please call us free on 0800 130 3438.

Category: Ordering

Yes we can, but please contact us directly on free phone 0800 130 3438 to discuss these costs further.

Category: Delivery

We aim to send your parcel on the same day of your order but please allow up to 5 working days for your products to arrive.

Rugs: Orders for these are sent out directly from the manufacturer, if received before 12.30pm will be processed the same working day. Orders after 12.30pm will be process the next working day. Delivery may take up to 2 working days for the Scottish Highlands and the Channel Islands. Orders placed on Friday before 12.30pm will be delivered on Monday (excluding the Scottish Highlands & Islands, please allow up to 2 working days). Orders placed on Friday after 12.30pm will be delivered on Tuesday (excluding the Scottish Highlands & Islands)

Categories: Delivery, Ordering

Safe Care Equine: All the products are plant based with no harsh chemicals, colourants or artificial fragrances. They are hypo-allergenic and there’s nothing synthetic about them so shouldn’t cause any issues, however we would always advise doing a test patch area first.

Equine Magnetix products: For those horses not used to magnetic therapy we advise to use them for a couple of hours a day over a week in order for them to become acclimatised to them.

Categories: Returns, Testing

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