FAQs

We want you to be delighted with your purchase. Here are a few common queries that new customers have raised:

Of course you can! We love to speak with our customers, please call us free on 0800 130 3438.

Category: Ordering

We aim to send your parcel on the same day of your order but please allow up to 5 working days for your products to arrive.

Rugs: Orders for these are sent out directly from the manufacturer, if received before 12.30pm will be processed the same working day. Orders after 12.30pm will be process the next working day. Delivery may take up to 2 working days for the Scottish Highlands and the Channel Islands. Orders placed on Friday before 12.30pm will be delivered on Monday (excluding the Scottish Highlands & Islands, please allow up to 2 working days). Orders placed on Friday after 12.30pm will be delivered on Tuesday (excluding the Scottish Highlands & Islands)

Categories: Delivery, Ordering

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