We want you to be delighted with your purchase. Here are a few common queries that new customers have raised:
Of course you can! We love to speak with our customers, please call us free on 0800 130 3438.
We aim to send your order on the same day we receive it.
For all orders under 2kg in weight we send with Royal Mail, please allow 1-3 days for delivery. For orders over 2kg we send with My Hermes, UPS or DHL, please allow 1-4 days for delivery. We will send you an email with delivery details once your order has been placed.
Shipping cost for international orders is based on weight and we will either use Royal Mail International Tracked and Signed or UPS Courier Service if your order weighs over 2kgs. Please email us on firstname.lastname@example.org to discuss your requirements.
Magnetic Rugs: Orders for these are sent out directly from the manufacturer, if received before 2pm will be processed the same working day. Orders after 2pm will be processed the next working day. Delivery may take up to 2 working days for the Scottish Highlands and the Channel Islands. Orders placed on Friday before 2pm will be delivered on Monday (excluding the Scottish Highlands & Islands, please allow up to 2 working days). Orders placed on Friday after 2pm will be delivered on Tuesday (excluding the Scottish Highlands & Islands)
Heat Pad: Orders for these are sent out directly from the manufacturer. If received before 2pm will be processed the same working day. Orders after 2pm will be processed the next working day. Please allow 1-3 working days for delivery.